SERVICE MANAGEMENT
Enhanced Customer Experience
Optimal service that doesn’t end once your project has been delivered
A Customer Centric Approach
Meaningful & Informative Insight
Once your services go live, your Service Manager will provide proactive analysis and trended network performance reporting against your SLAs. They will be your designated advocate within GTT, optimizing your services to meet your changing business requirements.
The Benefits of
GTT SERVICE Management

CONTINUOUS SERVICE IMPROVEMENT
Adapting to your business requirements and goals. Maximizing improvements and reducing weaknesses.

STANDARDIZED PRINCIPLES
ITIL accredited resources working closely with you to understand your operational environments and principles.

CUSTOMIZED REPORTING
Creating service level orientated reports, which can be used to identify efficiencies and cost savings.

A COMPETITIVE ADVANTAGE
Understanding critical business outcomes that are important to you and your associated industry.
WHY GTT SERVICE MANAGEMENT?
Facilitating incident management, problem management, as well as escalation management
Added value for the day-to-day interactions with operational and tactical associates, providing bond between the organizations and its management levels
Understanding your business requirements and providing prompt support when required
Embedded partnership adding value across all aspects of the relationship with GTT
Related Services
Gestione del progetto
Gestione tecnica
Working as an extension of your internal technical team. Your Technical Manager provides a consultative approach, throughout the lifecycle of your deployment. They guide, design and plan for your current and future services and network requirements.
Gestione degli incidenti dei clienti
Providing resource designated specifically for you. Your Customer Incident Manager takes the lead in resolving incidents. Managing your critical implementation requests, identifying and tracking any operational post-mortem activities to prevent reoccurrence.
Gestione del programma
Simplifying your large, complex projects. Your Program Manager provides governance and contract management support to drive major transformational changes. Aligning with your business projects, helping execute your key transformation initiatives.
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OUR GARTNER RATING
4.2

88%
